At Urban Lady (“we”, “us”, or “our”), your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website, https://urbanlady.store (“Website”).
By using our Website, you agree to the collection and use of your information as described in this policy.
1. Information We Collect
a. Personal Information
When you place an order, create an account, sign up for newsletters, or contact us, we may collect:
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Full name
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Email address
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Phone number
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Shipping and billing addresses
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Payment information (processed securely via third-party gateways such as Stripe, PayPal, etc.)
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Purchase history
b. Automatically Collected Information
We may also collect certain data automatically, including:
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IP address
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Browser type and version
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Device information
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Pages you visit and time spent on our site
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Referral URLs
2. How We Use Your Information
We use the information we collect to:
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Process and fulfill orders
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Communicate order updates
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Respond to inquiries and customer service requests
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Send promotional and marketing content (opt-out available)
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Prevent fraud and protect our platform
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Improve our website, products, and user experience
3. Sharing Your Information
We do not sell or rent your personal data.
We only share your information with:
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Payment processors (to securely handle payments)
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Shipping providers (to deliver your order)
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Marketing tools (like email platforms, for our own promotional use only)
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Legal authorities, if required to comply with applicable laws
4. Payment Security
All payment transactions are processed through secure third-party gateways and are not stored or processed on our servers. Your financial data is encrypted and protected.
5. Cookies and Tracking
We use cookies and similar tracking technologies to:
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Improve site functionality
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Remember your preferences
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Analyze user behavior
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Deliver personalized ads or promotions
You can disable cookies through your browser settings, though some features may not work properly.
6. Email & SMS Communications
When you provide your contact information, you may receive order updates, promotional offers, or newsletters. You can:
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Unsubscribe from emails by clicking the link in the footer
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Reply “STOP” to opt out of SMS messages
7. Data Retention
We retain your personal data only as long as necessary to fulfill orders, comply with laws, and support our business operations.
8. Your Rights
Depending on your location, you may have the right to:
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Access the data we hold about you
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Request corrections or deletion of your data
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Opt-out of marketing communications
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Request a copy of your personal data
To request any of the above, contact us at info@urbanlady.store
9. Protecting Your Data
We take all reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure.
However, no system is completely secure. Always protect your login information and notify us immediately of any suspicious activity.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
11. Children’s Privacy
Our Website is not intended for children under the age of 13. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted on this page with a revised “Effective Date.”
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us: